Through its WEBSITE: https://maatnature.com,  from, SIZE NATURE SL, onwards, the website administrator. Due to the content and purpose of the WEBSITE, people who want information should fill in the Contact FormThose who want to purchase the products offered on this website must register in the form of, USERS / CLIENTS, which is acquired by completing the form of, PURCHASE, Your data will be incorporated into an automated file for your protection in application of, article, 13, of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of, April 27, 2016, and the LOPD-3/2018, of Guarantee of Digital Rights of December 5, Directive 2011/83 / EU, on consumer rights, of the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, Law 9/2014, General Telecommunications, and Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary Laws.

Article, 6, section, f, of the RGPD-UE-2016/679, and the LOPD-3/2018, of Guarantee of Digital Rights, in its article, 7, states that the interests or fundamental rights and freedoms of the interested party who require the protection of their personal data, in particular when the interested party is a minor under 16 years of age who cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians) who can do so on their behalf, except when the minor is at least 16 years old, their consent will be lawful.

 

1. INFORMATION ABOUT THE SALE PRODUCT:

The WEBSITE: https://maatnature.com,  of which he is Administrator, SIZE NATURE SL, of the online sale and marketing of natural cosmetics for men and women such as creams, elixir, packs, essential oils, nutritional supplements, textile products and others related to women's well-being and services to train the body and mind, seeking the balance of life.

 

2. PRODUCT PRICES AND SHIPPING:

The exposed prices that are indicated through the WEBSITE, includes VAT on all its products and the price of shipments in the Peninsula will be free, depending on the total amount of the order, for shipments outside the Peninsula, it will depend on the weight, volume and distance, rate that will be reflected in the moment of acceptance of the purchase in the section MY CART.

For shipments to the Canary Islands, customers must take charge of customs taxes at all times.

 

3. ORDER FORMALIZATION:

Once the order is formalized, that is, with the acceptance of the terms of sale Y terms of use web and the confirmation of the purchase process in the section MY CART, the administrator of the website, https://maatnature.com, will send an email to USER / CLIENT, confirming the details of the order and the products purchased.

 

4. WAY TO PAY:

The USER / CLIENT, will pay with the euro currency €, at the time of order confirmation of the products purchased.

It is WEBSITE, comply with the regulatory, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those websites that store, handle and process sensitive financial information such as bank card data.

The USER / CLIENT, You must pay the amount corresponding to your order through the payment system; CARD OF DEBT, VISA,  MASTERCARD y PAY PAL.

The USER / CLIENT, You must notify the administrator of the website of any improper or fraudulent charge in the payment system used, by email, contact@maatnature.com,  or by phone, +34 607 610 213, in the shortest time possible so that the administrator can carry out the appropriate procedures.

 

5. DEADLINES AND PLACE OF DELIVERY OF ORDERS:

Depending on the destination, different modes or shipping methods can be used, each mode and each destination have shipping times that are specified in the order confirmation process, the usual delivery time of the order in the Peninsula is, 24 to 48 hours, approximate and indicated in business days, for shipments outside the Peninsula, the one stipulated by the transport systems, although a delay in the supply will not be a reason for penalty.

The website administrator will not be responsible for errors caused in delivery when the delivery address entered by the USER / CLIENT, in the order form does not conform to reality or have been omitted. The deadlines may vary for logistical reasons or force majeure. In the delays of deliveries, the administrator of the website will inform their USERS / CLIENTS, as soon as you have knowledge of them.

Each delivery is considered made from the moment the product is made available to, USER / CLIENT, which is materialized through the control system used by the courier company that carries out the transport of the order. Delays in delivery will not be considered those cases in which the order has been made available to the USER / CLIENT, within the term and, it could not be delivered for reasons attributable to the, USER / CLIENT.

When the order leaves our company an email will be sent to, USER / CLIENT, notifying that your order is being sent by the messaging system or other systems.

 

     5.1. DELIVERY, DELIVERIES NOT MADE AND LOSSES OF THE PRODUCT.

If at the time of delivery the USER / CLIENT, is absent, the delivery person will leave a receipt indicating how to proceed to collect the order. The administrator of the website contracts as part of the delivery service a courier company and other systems who will guarantee that the delivery occurs.

If after 5 business days, after the order was delivered, the delivery has not been arranged, the USER / CLIENT, you should contact the administrator of the website and report the possible incident.

In case the USER / CLIENT, do not proceed like this, after the business days that the distributors have stipulated from the departure to delivery of the order, it will be returned, and the USER / CLIENT, You must take care of the costs of returning the order, as well as the associated management costs.

If the reason why delivery could not be made is the loss of the order, SIZE NATURE SL, will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator of this website will solve with the client.

 

     5-2. DILIGENCE IN DELIVERY:

The USER / CLIENTYou must check the good condition of the order with the dealer who, on behalf of the website administrator, delivers the requested order. If, later, after checking the products, the USER / CLIENT, detects any incident such as indications of having been manipulated or any damage caused to it by the shipment, it undertakes to notify the administrator of the website as soon as possible, by phone: +34 607 610 213, or via email: contact@maatnature.com.

 

6. RETURN OR WITHDRAWAL:

    6.1. RETURN OR WITHDRAWAL PROCEDURE

By Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, of March 27, the products purchased on this website may be returned and reimbursed, provided that the USER / CLIENT, notify the administrator of your intention to return the order, which will have 14 business days from receipt of the product / s purchased until the return and arrival at the facilities of, SIZE NATURE SL.

The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections concur:

1. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
2. The supply of goods that may deteriorate or expire quickly.
3. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
4. The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.

 

The website administrator will only accept returns that meet the following requirements:

• The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
• The shipment must be made using the same packaging in which it was received to protect the product.
• In the event that it cannot be done with the packaging with which it was delivered, the USER / CLIENTYou must return it in a protective wrapping so that the product reaches the administrator of the website with the maximum possible guarantees for review.
• A copy of the delivery note or invoice issued inside the package must be included, explaining the reason for the return. 

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be reimbursed in application of article, 107.1, of the Law 3/2014. If the reason is another, the cost of the return costs will be borne by the USER / CLIENT;

To proceed with a return, the following steps must be followed.

You must inform the administrator of the website as soon as possible and indicate that the product wants to be returned. The information can be done by phone: +34 607 610 213., or email; contact@maatnature.com.

The USER / CLIENT, You must return the order by the same courier or transport system that was delivered.

The return will be paid on USER / CLIENT. The website administrator, accepts and treats returns under the protection of Spanish Laws, and those of the EU, mentioned above.

 

7. REFUND TO THE USER / CUSTOMER:

Refund of money, if you wish, on items out of the catalog. This right does not apply to products specifically ordered with personalized items.

Only in the event that the physically delivered service is defective or incorrect, the website administrator will also reimburse the USER / CLIENT, the corresponding expenses under the protection of article, 107, of Law 3/2014.

The website administrator will manage the refund of the order amount, through the same system that was used for payment. The application of the refund in the bank account or card of the, USER / CLIENT, It will depend on the payment system and the issuing bank.

 

8. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of sale and use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of GRANOLLERS, the city of origin, SIZE NATURE SL,  holder of WEBSITE, Unless the law imposes another jurisdiction.

By Law 7/2017, of November 2, in its Article, 40.5, which incorporates into the Spanish legal system the Directive, 2013/11 / EU, of the European Parliament and of the Council, of May 21, in its Article 5.1, relative to the alternative resolution of consumer disputes: Online dispute resolution platform: (click here).

 

9. PRIVACY POLICY:

SIZE NATURE SL, informs of the possibility of exercising the rights of access, rectification, opposition, suppression, limitation, Y portability, these rights may be exercised by any means that leaves proof of their shipment and receipt to the address: PASSEIG DE GRACIA, 95, Code Postal: 08008, Location: BARCELONA, Province: BARCELONA, Email: contact@maatnature.com, Providing a photocopy of the DNI or alternative documentation that proves your identity.